This Return & Refund Policy applies to all
purchases made on our website, serving customers across European and American
regions. We formulate this policy in accordance with local consumer protection
laws and regulations, aiming to provide fair, transparent and standardized
after-sales service for all users. This policy does not involve any exclusive
brand restrictions and is applicable to all eligible orders placed on our
platform.

General
Return Eligibility

We offer a 30-day return window starting from the
date you receive your order. To qualify for a return or refund, all returned
items must remain in unused, unopened, and original condition, with intact
original packaging, tags, and accessories. Products must not have any signs of
wear, damage, or personal modification, so that they can be resold normally. We
strictly review all returned goods to ensure compliance with return standards.

Non-Returnable
Items

For hygiene, safety and regulatory reasons, certain
categories of goods are not eligible for returns or exchanges. This includes
personalized or custom-made goods, hygiene-sensitive goods that have been
opened or used, discounted final-sale items, and goods damaged due to improper
personal use, storage or man-made damage. We reserve the right to judge the
eligibility of returned products according to actual conditions.

Return
Application Process

If you need to apply for a return or refund, please
contact our customer support team within the valid return period and provide
your order number and relevant application instructions. After receiving your
request, our team will review your application and issue a Return Merchandise
Authorization (RMA) confirmation within 1–2 business days. Please do not return
any goods without obtaining official RMA confirmation, otherwise your return
application may not be processed successfully.

After getting the approval, please pack the goods
securely with complete original accessories, paste the return instructions and
send the goods back to the designated return address. Please keep the return
shipping receipt and tracking number for verification.

Shipping
Fee Rules

If the return is caused by our side’s reasons,
including incorrect delivery, product quality problems or defective items, we
will bear the return shipping fee. For returns initiated due to personal
reasons such as incompatible style, accidental purchase or personal
dissatisfaction, the customer shall bear the corresponding return shipping
costs and related handling fees. Original shipping fees paid for the initial
order are non-refundable.

Refund
Processing Rules

Once we receive and complete the inspection of the
returned goods to confirm that they meet the return conditions, we will
initiate the refund process within 5–10 business days. All refunds will be
returned through the original payment channel you used for the order. The
actual arrival time of the refund depends on the processing cycle of your
payment institution and bank system, which is beyond our control.

If the returned goods are inspected to be damaged,
incomplete, or do not meet the return standards, we have the right to reject
the refund application or deduct the corresponding compensation fee according
to the actual damage situation.

Exchange
Service Rules

We support product exchange services for eligible
orders within the valid return period. You can apply for an exchange of
equivalent specification products. If the price of the exchanged product is
different from the original order amount, we will complete the price difference
settlement through supplementary payment or partial refund according to the
actual situation.

Policy
Updates & Interpretation

We reserve the right to update and adjust this
Return & Refund Policy irregularly to adapt to platform operation
optimization and local legal requirements. The updated policy will be posted on
this page and take effect immediately. Your continued use of our website and
after-sales service constitutes your recognition and acceptance of the latest
policy terms.

Contact
Support

If you have any questions or disputes about return,
exchange and refund rules, please feel free to contact our official customer
support team. We will reply and solve your problems professionally and
efficiently within the legal scope.